If you're not able to find an answer to your question, please click here or click on the "Submit a request" link on the top right corner of the Help Center page.
Before you do that, there's a good chance you'll find the answer to your question if you type it into the "How can we help?" Search bar. Most of the time that will answer your question immediately and you won't need to wait for a reply.
If submitting a request about your order be sure to include any order information such as product ordered, order email and invoice number.
If you have any trouble with the ticket request form, you can also email us directly at firstname.lastname@example.org
Please note that sending an email may result in slightly longer response times than submitting a ticket request directly through our contact us form.
How to know you've successfully submitted your question: When you send us a message through our "Submit a request" form or send us an email, we will send you an automatic email response to confirm your message has been received by us and a ticket has been created in our system. If you do not receive an automatic response, we did not receive your message and you will need to submit your question again.